Terms of Service

1. Eligibility and accounts

The Service is offered to businesses only. You represent that you have authority to bind your organisation. You are responsible for safeguarding portal credentials and for all activity under your account.

2. Description of the Service

Elioxa Voice OS is a multi-tenant platform that answers inbound phone calls, executes industry-specific workflows via an AI voice layer, and writes structured outcomes to integrations configured by the Customer.

• →Supported connectors include webhooks, backend APIs, ERP/CRM systems, and custom endpoints as enabled on your plan.
• →Features such as context alerts, operational status, analytics, and multi-location admin are provided as described in your plan and product documentation.

3. Subscription and fees

Fees are based on the plan selected plus usage such as billable AI minutes and workflow volume as stated in your order form or invoice.

Enterprise pricing is subject to availability and the terms in your signed agreement.

Unless stated otherwise, invoices are due net 15 days. Late payments may result in suspension after notice.

4. Voice calls, AI disclosure, and recording

Customers must use the provided consent and AI disclosure scripts applicable to their jurisdiction before processing sensitive workflows on production lines.

Customers must not disable recording disclosure or consent collection where required by law. Customers retain ownership of call recordings and transcripts for their business operations, subject to the Data Processing Agreement.

Elioxa provides warm transfer to a Customer-configured fallback number for human escalation. Customers must maintain a reachable fallback during operating hours.

5. Payments on phone workflows

Where phone workflows involve payments, card capture on the call is not supported unless explicitly enabled under a separate agreement. Payment collection through your existing in-person or online systems remains the Customer's responsibility unless otherwise configured.

6. Customer obligations

• →Provide accurate catalog, business hours, and location configuration; keep integration credentials secure.
• →Obtain any licences, location notices, and regulatory approvals required for automated call handling in your jurisdiction.
• →Not use the Service for unlawful, harassing, or deceptive practices; no outbound telemarketing via Elioxa without separate written agreement and compliant consent lists.
• →Review workflow outcomes in the portal and maintain any safety and compliance protocols appropriate to your industry.

7. Integration and workflow accuracy

Elioxa submits structured workflow outcomes to the Customer's configured adapter with idempotency and retry logic. The Customer is responsible for catalog parity, configuration, and final acceptance in the integrated backend.

Target workflow accuracy metrics are engineering goals, not guaranteed SLAs unless specified in a signed enterprise agreement.

8. Intellectual property

Elioxa retains all rights in the platform, models, prompts, and software. Customer retains rights in its business data, branding, and configurations. Feedback may be used to improve the Service without obligation.

9. Confidentiality and data processing

Each party will protect the other's confidential information. Processing of personal data is governed by our Privacy Policy and, where executed, a Data Processing Agreement.

10. Warranties and disclaimer

The Service is provided "as is" except as expressly stated in a signed agreement. We do not warrant uninterrupted or error-free operation of third-party telephony, AI, or integration systems.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Our aggregate liability for claims arising from the Service in any twelve-month period is limited to the fees paid by you in that period, except for fraud, wilful misconduct, or liabilities that cannot be limited by law.

12. Term and termination

Either party may terminate for material breach not cured within 30 days of notice. You may cancel per your plan terms. On termination, we will make Customer data available for export for 30 days, then delete or anonymise per our retention policy except where law requires retention.

13. Governing law

These Terms are governed by the laws of the jurisdiction specified in your order form or, where not specified, the laws of England and Wales.

Enterprise and regional agreements may specify alternative governing law and venue as agreed in writing.

14. Changes

We may update these Terms by posting a revised version with a new effective date. Material changes to active paid plans will be notified by email where practicable.