Admins
Admins
For org owners and admins who configure how Elioxa answers, routes, and syncs.
Every call has a job. Let it get done.
Your app
Open Apps → Admin Center (/admin-center). Start with Workstreams & queues, then channels, routing, voice behaviour, and organization settings. Use Experience profiles to choose which app each role opens by default.
Where things live
| Task | Page |
|---|---|
| Workstreams and queues | /workstreams |
| Portal apps (built-in + custom) | /admin-center/apps |
| Phone numbers (DIDs) | /dids |
| Digital channels | /channels-social |
| Hunt groups | /hunt-groups |
| Locations and SIP | /locations |
| Business rules | /admin/rules |
| Persona and voice style | /admin/persona |
| Audio prompts | /admin/prompts |
| Tools on/off | /admin/tools |
| Agent scripts | /agent-scripts |
| Data masking | /masking |
| Webhooks | /admin/webhooks |
| Integrations / CRM | /integrations, /crm |
| Users and roles | /team |
| Modules | /platform/modules |
| Billing / settings | /billing, /settings |
Workstreams and queues
A workstream is the kind of job (orders, bookings, complaints, VIP, general). A queue receives that work for a location.
For each queue set:
- Priority and max concurrent
- Required skills (matched to user skills)
- Optional percent weight for weighted routing
Overflow path: AI → callback → WhatsApp → human queue.
Voice behaviour
- Rules — hours, holidays, delivery areas, deposit / cancellation policy, fallbacks
- Persona — greeting and voice style
- Audio prompts — greeting, hold, after-hours clips
- Tools — enable or disable job tools for the voice agent
Agent scripts
Ordered steps (title + body) per workstream. Desk shows the active script during a call.
Data masking
Regex rules redact sensitive text before it is stored in transcripts. Test a rule on the Masking page before relying on it. Elioxa does not collect card PANs on the phone.
Modules
core (required) · food · services · healthcare · logistics · integrations. Enabling a module reveals its pages and tools. Confirm with GET /platform/context.