Operators
Operators
For business owners and location managers. You want calls turned into orders and bookings, and to see what happened — without learning a contact center.
Every call has a job. Let it get done.
What Elioxa does for you
| You run | Elioxa does on the phone |
|---|---|
| Restaurant / retail | Menu search, cart, readback, confirm order; delivery area, ETA, fee, COD note; order status and cancel; catering captured then handed to a human |
| Guest house / hotel | Availability, dates and guest count, room hold with expiry, WhatsApp / portal confirm; deposit, rate and cancellation policy answers |
| Clinic / services | Appointment list, book, cancel; healthcare triage |
| Logistics | Create and track shipments |
Every call ends with a disposition and, where relevant, a record in your systems (POS, CRM, WhatsApp / email confirmation).
Portal pages you use
| Page | Use it to |
|---|---|
| Dashboard | Containment, order conversion, average handle time per location |
| Wallboard | Live calls, queues, who is available |
| Calls | Transcript, summary, recording, disposition, linked order / appointment |
Catalog (/menu) | Menu items; 86 / out-of-stock sync |
| Appointments · Shipments · Triage | Module-specific jobs (shown when the module is enabled) |
| Voicemail | Listen to messages; schedule callbacks |
| DIDs | Your phone numbers and how each one answers |
| Tickets · Work items | Complaints with an SLA clock; follow-ups |
| Timeline | One customer across phone, chat, WhatsApp |
| Billing · Team | Plan, usage, invites (owner / admin) |
Numbers (DIDs)
In DIDs, bind each number to a location and choose a route mode:
- AI — Elioxa answers (default)
- Auto attendant — classic IVR front door, then AI / queue / human
- After hours — hours and holiday calendars drive the greeting and fallback
- Talk only / sandbox — test without a live phone line
Set fallback numbers (human, WhatsApp) per location in Settings so a failed job always lands somewhere.
Getting started
- Sign in at the portal (
https://portal.elioxa.com). Demo: org slugelioxa-demo. - Add your location and connect POS / webhook under Integrations.
- Load your menu or services.
- Attach a DID and place a test call.
- Watch the Wallboard, review the first calls, tune with an admin (see admins.md).
Good to know
- Callers are told they are speaking to an AI and that the call may be recorded.
- Card numbers are never collected on the phone; sensitive digits are masked (admins.md).
- Pricing and current state:
CURRENT_STATUS.md.