What does Elioxa do with a live call?

Elioxa answers your business line, understands what the caller needs, and runs the workflow end to end — confirming inventory, booking, updating CRM, or handing off to a human when required.

Can Elioxa connect to our existing systems?

Yes. Elioxa connects to CRMs, POS, calendars, delivery platforms, and custom APIs so call outcomes write back where your team already works.

How long does implementation take?

Most Starter and Growth launches take days, not months. We map your call intents and systems, configure workflows, then go live with monitoring from day one.

Is Elioxa a chatbot or IVR?

Elioxa is a voice operations layer — real conversations that execute work across your stack.

Partners — Docs

← All docs

Partners

For carriers, UCaaS providers, and SIs (Multinet, O-Connect / PTCL-Ufone class) who put Elioxa in front of their customers' numbers.

Every call has a job. Let it get done.

Position

Elioxa sits on your voice fabric. It does not replace your PBX, run your billing, or own your carrier relationship. You keep numbers, trunks, ACD, and BSS; Elioxa answers, does the job, and hands humans back to you with context.

PSTN → your SIP / UCaaS ─┬─▶ Elioxa (AudioSocket → Azure Voice Live) ─▶ job done
                         └─◀ human transfer (Dial peer / hunt group / external number)

Telephony path

Multinet SIP → Asterisk AudioSocket — the live path today.
Carrier profiles — carrierProfile makes a second PK trunk (e.g. PTCL / NayaTel) a config change, not a rebuild.
SIP headers round-trip — X-Elioxa-CallId, X-Elioxa-Summary carry context in both directions.
DIDs — provision and map numbers in /dids; each has a route mode (AI, auto attendant, after hours, talk-only).

Partner PBX mode

GET /locations/:id/pbx-adapter returns mode=partner and the contract Elioxa expects from your side: dial targets, video / companion options, and fallback behaviour. Elioxa never claims to replace the PBX appliance.

Hunt groups

Partner ACD peers Elioxa can Dial() on human transfer — e.g. SIP/a@peer&SIP/b@peer.

Manage in Hunt groups (/hunt-groups) or GET/POST /locations/:id/hunt-groups.
Strategies: ringall, linear, fewestcalls; per-group timeout.
Resolved at transfer time via /internal/calls/:id/hunt-target.

FMC (single number reach)

FmcProfile ties a primary E.164 to device endpoints (mobile, softphone) with handover enabled. Elioxa consumes it at /internal/fmc/:e164; your softphone and handover remain yours. Manage in /fmc.

Other adapters

Adapter	What it gives you
Social channels	Facebook / LINE / Teams inbound at `/public/channels/*`
Video meetings	Join links (`VIDEO_MEETING_BASE_URL` / Jitsi) — not full UCaaS video
CRM sync	`POST /locations/:id/crm/sync-case` → Dynamics / Salesforce webhook
Companion	Desktop companion manifest for Citrix / AVD
WFM shell	Shifts and adherence for small partner teams

Onboarding (Pakistan)

OrgOnboarding (/org/onboarding, portal Org onboarding) captures CNIC (individuals / sole proprietors) and NTN (registered businesses) plus business details so you can provision numbers and tax invoices. Elioxa stores the fields; your BSS owns billing and prepaid/postpaid settlement.

What partners ask for

Need	Answer
White-label	Brand system in `investor-package/branding/BRANDING.md`; talk to us
Multi-tenant	Org → locations, role-based portal
Scale	Multi voice-worker scale plan: `docs/architecture-saas-review.md`
Pricing	Pilot PKR 10K / 30d; see `CURRENT_STATUS.md`

Research on carrier-side UCaaS features: docs/o-connect-ucaas.md.