Getting started
Overview
Elioxa is a voice operations layer.
Every call has a job. Let it get done.
Elioxa answers the phone, understands what the caller needs, runs the workflow, and syncs your systems. When a human must take over, they get the full story — not a cold transfer.
How it works
Caller → your carrier (SIP) → Elioxa voice runtime → tools → your systems
↘ human handoff (queue / desk)- Answer — real-time voice agent (Urdu + English), barge-in, hold, transfer.
- Do the job — place an order, hold a room, book an appointment, open a ticket, send a follow-up.
- Sync — POS, CRM, WhatsApp / SMS / email confirmations, webhooks.
- Escalate when needed — warm handoff to Desk with transcript and summary.
Apps in the portal
| App | Who | What it is for |
|---|---|---|
| Agent Workspace | Agents | Live work — Desk, calls, inbox, tickets, assist |
| Supervisor | Managers | Wallboard, alerts, outbound, workforce views |
| Admin Center | Admins | Workstreams, channels, routing, voice, org settings |
| Outbound | Ops | Proactive campaigns |
Start at Apps (/apps). Each app has its own navigation.
Agent Workspace vs Desk
- Workspace is the app — home, history, inbox, scripts, jobs.
- Desk is the live-call console inside Workspace (softphone, transcript, wrap-up).
Open Desk when you are on shift taking calls. Use Workspace Home for overview and shortcuts.
Modules
Enable what your business needs: core · food · services · healthcare · logistics · integrations. Live ids: GET /platform/context.
What is live
See CURRENT_STATUS.md and https://api.elioxa.com/ops/status.
Next
| Role | Guide |
|---|---|
| Business operators | operators.md |
| Agents on the desk | csr.md |
| Supervisors | supervisors.md |
| Admins | admins.md |
| Carriers / partners | partners.md |
| Developers | developers.md · sdk.md |